FAQs

AESTHETICS

Why do I need to consider the aesthetics of my environment?

Aesthetics accents in a home contribute to its atmosphere, reflecting the owner’s personality and style. They enhance the visual appeal, creating a cohesive and inviting space.

Accents like art, candles and other decorative items add character and warmth, fostering a sense of comfort and well-being.

Additionally, they allow for personal expression, making the space feel uniquely yours.

Ultimately, aesthetic accents elevate the ambiance of a home, making it a place where you can truly relax and feel at ease.

CANDLES AND WAX MELTS

What type of wax do you use for your candles and wax melts?

We use a plant based blend of wax for both our candles and wax melts which is vegan and cruelty free. Our candles contain a blend of rapeseed and soy wax and our wax melts are a blend of rapeseed and coconut wax. All of which are sustainably sauced.

What type of fragrance oil do you use?

The fragrance oil’s we use have been crafted from the highest quality oils, blended and tested by fragrance experts. All the fragrance oil we use is vegan-friendly, cruelty-free and responsibly sourced. They are Paraben-free and Phthalates-free.

My candle is smoking what do I do?

If your candle wick has mushroomed which means it has a build up of soot on the end or you have some debris in your jar this can cause your candle to smoke. Luckily this has an easy solution. Trim your wick until it's around 1cm tall and remove any debris from the melt pool of wax.

Why has my candle started to tunnel?

We recommend burning your candle for at least 3-4 hours or until a full melt pool has been achieved (when the melted wax reaches the edges of the container). If you have only had your candle lit for a short amount of time this can result in your candle tunnelling (when a hole forms down the center, leaving unused wax at the edges).

 ART

Why sell artwork alongside candles?

Why not?  Both products contribute to the aesthetics of the home and as we are a husband and wife team who thrive when being creative it seemed silly to separate our products into different categories.  We both contribute to the creative processes of all our products and both have the same values and aspirations for our business, so it seemed a ‘no brainer’ to combine our efforts and create a brand around our products rather than segment our business lives.

Do you sell original art?

We do sell our original artworks, but generally at ‘in person’ events such as fairs or open studio events.

 

 

 

What other products are you planning on including at Wickwood Cottage?

The list is endless!

We hope to provide our customers with a full range of products that can add to the aesthetics of their home including a wider variety of scents and sizes of candles. 

 

Watch this space!!

How do I use my promotional code?

To apply a promotional code to your basket, simply enter a valid code when at the checkout page and click apply, it will automatically update your basket. Please note only one promotional code can be used per order.

I have a problem with my order, what do I do?

If you have a problem with your order please contact us by sending an email to hello@wickwoodcottage.co.uk you can also go to our contact page.

Is your website secure?

We have built our site using Shopify which is one of the safest cloud-based website-building platforms on the market today. When you are on our website you’ll notice a little padlock in the corner of your browser, this indicates that our store is protected by TSL protocols. This is a good thing!

TSL is actually a newer protocol that replaces the widely-used Secure Sockets Layer (SSL) for protecting sensitive information. Using TSL, all Shopify transactions are safe and securely protected against threats from harmful external scripts that could potentially compromise user information.

In addition to these TSL protocols, Shopify has numerous other layers of protection to ensure that admin and user information remains safe and secure.

 Can I change my order?

Yes you can cancel or amend your order, just send an email to hello@wickwoodcottage.co.uk  as soon as possible so we can help you to sort it out or you can also use our contact page.

Are your products recyclable?

We pride ourselves on being as eco friendly as possible when creating our products.  We have spent considerable time researching our waxes and scents and have sourced and created packaging that can be recycled.

When it comes to the artwork, we have scaled back on resources and generally only use products that would not be classed as ‘throw away’ or single use.

We believe that when it comes to the environment, a person/company can only do their best given the circumstances they are presented with and so ‘our best’ is what we offer and a promise to continue to look for better ways to provide our services.

Where are your products made?

Our products are created either in our little Longton studio or at home.

Artwork is often created at home in those moments of inspired creative time, while our candles and melts are born from more ‘planned’ activities down in the studio. Obviously some of our products ie prints are created ‘off site’ by other companies.